Transferring your mobile number, also known as ‘porting’, is the process of moving your phone number from one telecommunications provider to another.

When you purchase a device or SIM Kit from Telstra, you can choose to keep your current mobile number or get a new one. If you want to keep your current mobile number, we can transfer it over to the Telstra network in a few easy steps:

  • Visit our online shop to view our plans, or purchase and activate a Pre-Paid SIM kit
    • We’ll ask you to provide your personal information to complete your transfer
    • If we have any ID issues, we’ll call you on the number you gave us. We’ll also send you a text to let you know when the transfer is complete so you can start using your service
  • Visit your nearest Telstra store
  • Contact us to speak to a Telstra representative

 We can only transfer your mobile number during these operating hours:

  • Monday-Friday: 8am – 8pm (AEST/AEDT)
  • Saturday, Easter Monday and Queen’s Birthday: 10am – 6pm (AEST/AEDT)

For all other times, you can submit your request and the transfer will start the next business day.

Good to know: You need to be the account holder to transfer a mobile service from one provider to another.

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