Telstra Platinum®
Tech help, online and on call.
Get expert help with devices, home tech and software - over the phone and online. With Telstra Platinum, you can choose your level of help according to the type of problem you have.
Why get Telstra Platinum?
No fix. No fee. That's our Gurantee
For our One-off and Pay on Demand services. Excludes Subscription services.
Access to dedicated support
You can have 24/7 access to our dedicated tech support over the phone and online.
Secure Remote Access
We can make getting help easier with our remote access tool.
Non-Telstra tech
We can help set up and protect your other technology like computers, gaming consoles, smart home devices and printers.
What type of technical support do you need?
With Telstra Platinum, you can choose the level of technical help for your Telstra and non-Telstra tech that best suits your needs. We’ve got different options like one-off help or a month-to-month subscription for you to choose from. Our Platinum service includes:
Online and phone support
24/7 phone and online support from dedicated technical experts
In store help
Access to tech support experts in retail stores during trading hours
Personalised help
Personalised coaching, including help on how to use webcams, printers, emails and internet
Device care
Advice to maximise device capabilities, diagnosis and solution of technology problems including the removal of viruses
Smart gadget support
Support for most Australian supplied internet enabled gadgets including computers, smart televisions, smartphones and tablets
Software support
Support for common software including iTunes, Internet Explorer, Firefox, MS Office and anti-virus
Before deciding whether to contact our Platinum team, Telstra offers a range of standard support services for our Telstra products. Support for faults is part of included service for your Home Broadband or Mobile service when purchased from Telstra.
Choose your support package
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Basic , Telstra Platinum
One-off-payment
$30 per month , One-off-payment
Basic tech supportIncludes setting up email, software and tablets, connecting your printer and social media tutorials.
No fix. No fee.
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That's our Guarantee.
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Intermediate , Telstra Platinum
One-off-payment
$60 per month , One-off-payment
Intermediate tech supportIncluding setting up printers, cloud storage and troubleshooting gaming, email and software issues.
No fix. No fee.
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That's our Guarantee.
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Complex , Telstra Platinum
One-off-payment
$90 per month , One-off-payment
Complex tech supportIncluding setting up smart home devices and laptops, port forwarding and operating system recovery.
No fix. No fee.
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That's our Guarantee.
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Remote Service , Telstra Platinum
Monthly-payment
$10 per month , Monthly-payment
Remote supportContact us 24x7 to get expert help whenever you need it.
Call or chat with us.
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Remote Service , Telstra Platinum
Monthly-payment
$15 per month , Monthly-payment
Remote supportContact us 24x7 to get expert help whenever you need it.
Call or chat with us.
In-person tech supportGet in-person tech support at your nearest Telstra shop during trading hours.
Visit whenever you need.
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Set it up and optimise , Telstra Platinum
Upfront-payment
$240 per month , Upfront-payment
Set it up and optimiseLet us get your new modern, tech or up to five internet-enabled devices connected to your home network.
Currently Unavailable -
Support IT , Telstra Platinum
Upfront-payment
$240 per month , Upfront-payment
Support ITWe'll investigate and solve an issue for you, such as slow computers, removing a computer virus, or fixing a connection problem.
Currently Unavailable
What Technical issues can Telstra Platinum help with?
Bought your own gear? No problem we take care of non-Telstra devices. We work with all major brands, and the list is constantly growing.
TV & Streaming Services
Get expert help to connect your TV to your WI-FI, or stream Netflix, Stan and Foxtel.
Email & Virus Protection
We'll help you detect and remove spyware and viruses, and help you keep them out by configuring what you already have.
Data & Photo Backup
Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.
Computer & Software
We'll help keep your computer running at its best speed with support with software and printer connectivity, so you can focus on being your productive best.
Mobiles & Tablets
Our experts can help sync your mail, calendars, and photos from Apple, Samsung or any brand of android smartphone or tablet.
Learn with Telstra
Will changing Wi-Fi channels improve my speed?
Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.
How to extend the ring time of your home phone
Want your phone to ring a little longer to give you extra time to answer? Find out how.
Set up your Wi-Fi printer on your computer
Learn how to set up your Wi-Fi printer with our helpful video.
