Moving house

Book online for $0.

Book online before 28th February 2022 and you can move your phone and internet for $0

Additional charges may apply for non-standard moves.

Start a new booking
Track a current booking
See our Internet plans

Why book online with Telstra?

Moving home can be overwhelming. Booking your move online is here to make it just that little bit easier.

Fast Connection

Book your move before 1pm Monday to Friday and get your service connected within two business days.

Takes just 5-10 minutes

Follow the simple guided process to book your move. It takes just 5-10 minutes to complete.

Track your order

Once you've booked a move, it's easy to make changes to your scheduled appointments when you log into My Telstra app.

Make changes to appointments

View your moving option

There are a number of options you can choose from when moving house.

  • Standard

    Was $89 Now $0

    Ends 28th February 2022.

    Includes
    • Self install
    • Broadband and ALL Telstra home phones connected
    Check your new address

  • Premium

    $240

    Includes
    • Our technician comes to you
    • Broadband and one Telstra home phone reconnected
    • Telstra technician visit
    • Connect 5 eligible devices to your Wi-Fi
    Check your new address

  • Platinum

    $399

    Includes
    • All your tech connected, plus ongoing support
    • Broadband and one Telstra home phone reconnected
    • Telstra technician visit
    • Connect 5 eligible devices to your Wi-Fi
    • In-home 'get the most from your tech consultation'
    • 1-month helpdesk support
    Check your new address

Other charges that may apply

Information on other costs you may incur as part of your move.

Has your new home been recently built?

If your new home has been recently built, renovated or subdivided, or is being connected to the nbn network for the first time, you may incur a nbn New Development charge of $300. For a new build, contact nbn co direct for a new development application.

Have you got Foxtel with Telstra?

If you're moving your Foxtel with Telstra, there is a charge of $135 for a Foxtel technician to visit. Please take your Foxtel equipment with you and we'll arrange a Foxtel technician visit after you've booked your move.

Check your new address

Check which internet technology is available in your address.

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149
, Address suggestions will appear below the field as you type,
Available connection type displayed when address is selected.

We found multiple addresses. Please select yours from the list below.
Can't find your address from the list above?
Can't find your address from the list above? Enter your address manually

Checking availability

Please enter your full address here

Great!

You can connect to the nbn™ network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn™ network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn™ network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn™ network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn™ network via Fixed Wireless technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via Cable now

All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via ADSL now

All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
We couldn't confirm the technology available at your new address.
You can still book your move; we'll contact you to discuss your options.
Your address
We couldn't confirm the technology available at your new address.
You can still book your move; we'll contact you to discuss your options

The address you entered

Did you enter the correct street number or unit number?

 

Book your move

Frequently Asked Questions

Help & Support

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
 
Download My Telstra

Send us a message

We can help complete your order.
Message us

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.
Find a store

Support

More information about mobile phones can be found in our Support section.
Go to support