Contact us
Send us a message.
Messaging is a convenient way to get help. Think of it like sending an SMS — send your message, and you’ll be notified when we reply.
We’re here and ready to help 24x7 – you can message us or call 13 22 00. Simply choose the method that suits you.
What can we help you with?
You can set up, view, and manage your account and payment methods by selecting one of the links on this page.
Alternatively, you can message us or call 13 22 00.
8am-8pm Monday to Friday AEST
We’re here to help you with mobile, tablet, internet and entertainment plans – message us or call 13 22 00.
You can also discover our products and Services by exploring the links on this page.
8am-8pm Monday to Friday AEST
The links on this page will help you check for outages and troubleshoot or manage your devices and services.
If you need more help, you can message us or call 13 22 00.
7am-11pm AEST 7 days a week
Good or bad, we’d love to hear from you – simply message us or call 13 22 00.
You can also use this page to report a scam or concern, make a complaint, or provide feedback.
9am-8pm Monday to Friday AEST
Support for our Aboriginal and Torres Strait Islander customers
First Nations Connect is your dedicated support phone line and service centre.
If you have any questions about your Telstra phone or internet plan, our friendly customer care team is here to help.