Why switch to Telstra nbn?

You may want better speeds, or a more reliable connection. Or you may just need better Wi-Fi. Whatever your reason, changing internet providers is easy with us. Here's why more Australians choose Telstra:

No lock-in contracts

Enjoy the flexibility to change your plan once a month, Plus, you can cancel anytime - just pay out your modem.

Superior home Wi-Fi

Telstra Smart Modem switches to our 4G mobile network in minutes if there’s an outage. 

nbn™ satisfaction guarantee

If you're not happy within 30 days we'll refund you. 

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices.

The modem that goes the distance

Telstra Smart Modem device for new customers
Included in the plan

Telstra Smart Modem. Our fastest ever.

Your modem has a big impact on your home internet experience. Which is why our plans include the Telstra Smart Modem:

  • Speed - automatically targets your devices with a concentrated signal to deliver fast Wi-Fi exactly where you need it.
  • Strength - stronger signal in more corners of the home
  • Self-optimising - automatically switches to 4G in an outage
  • Smooth - connects to 4G out of the box for a smooth transition
  • SmartFix - can automatically detect and resolve Wi-Fi issues.

For new customers who stay connected for 24 months. 4G coverage reqd. 4G speeds capped at 25/5 Mbps. Actual speeds may be lower.

More about our modem

How to switch nbn providers

Change to unlimited data nbn with no connection fee in 2 easy steps:

  1. Choose your nbn plan

    Check your address and choose the Telstra nbn plan that's right for you.

  2. Sign up and we'll do the rest

    We'll let your current provider know, and cancel your old service when we connect your new one.

Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149
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Great!

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

You can connect to 5G Wireless Internet.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans. While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us.
Your address
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address
Browse our mobile broadband plans
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Choose your month-to-month nbn plan

Select the unlimited data plan that's right for you and we'll do the rest.

  • Check address

    Standard Speed , Unlimited Data , Available , Unavailable , Unavailable , Unavailable

    $80 per month , month-to-month

    Min cost $296 for new customers who cancel after 1 mth. See Core Internet details
    Good for browsing, social media, emails and SD video streaming.

    Better for multiple users, HD video streaming and video calling.

    Speed add-ons

    Your address is eligible for speed add-ons on our Premium Speed plan.

    Plan speeds

    Our plan speed
    Standard Evening Speed
    Typical plan speeds 7pm-11pm:
    • 25 Mbps
      Download
    • 4 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. Not avail. on Fixed Wireless.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your addressuntil you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-23 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload

    This plan’s maximum download speed is 25 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

    This plan’s maximum upload speed is 4 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 25 Mbps. Your nbn connection supports this download speed.

    This plan’s maximum upload speed is 4 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 25 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

    This plan’s maximum upload speed is 4 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 25 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

    This plan’s maximum upload speed is 4 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 25 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

    This plan’s maximum upload speed is 4 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    View Cable plans
    View ADSL plans
    Call 1800 008 994
    Not available at your address
  • Check address

    DISNEY+ OFFER, Standard Plus Speed , Unlimited Data , Available , Unavailable , Unavailable , Unavailable

    $10 off for the first 6 mths , month-to-month , Then $95 per month

    Min cost $301 for new customers who cancel after 1 mth. See Unlimited Internet details
    Better for multiple users, HD video streaming and video calling.

    Better for multiple users, HD video streaming and video calling.

    Speed add-ons

    Your address is eligible for speed add-ons on our Premium Speed plan.

    Plan speeds

    Our plan speed
    Standard Plus Evening Speed
    Typical plan speeds 7pm-11pm:
    • 50 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. Not avail. on Fixed Wireless.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-55 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload

    We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

    If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

    This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

    This plan’s maximum upload speed is 17 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.

    This plan’s maximum upload speed is 17 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

    This plan’s maximum upload speed is 17 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

    This plan’s maximum upload speed is 17 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    View Cable plans
    View ADSL plans
    Call 1800 008 994
    Not available at your address
  • Check address
    Find out why
    Find out why
    Find out why

    DISNEY+ OFFER, Premium Speed , Unlimited Data , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    $10 off for the first 6 mths , month-to-month , Then $110 per month

    Min cost $316 for new customers who cancel after 1 mth. See Premium Internet details

    $10 off for the first 6 mths month-to-month Then $110 per month

    Min cost $316 for new customers who cancel after 1 mth. See Premium details

    $10 off for the first 6 mths month-to-month Then $140/mth.

    Min cost $346 for new customers who cancel after 1 mth. See Superfast details

    $10 off for the first 6 mths month-to-month Then $180/mth.

    Min cost $386 for new customers who cancel after 1 mth. See Ultrafast details
    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Speed add-ons

    Your address is eligible for speed add-ons on this plan. Choose your speed.
    Your address is eligible for speed add-ons on this plan. Choose your speed.

    Plan speeds

    Our plan speed
    Premium Evening Speed
    Typical plan speeds 7pm-11pm:
    Premium Evening Speed
    Typical plan speeds 7pm-11pm:
    Superfast Speed
    Typical plan speeds 7pm-11pm:
    Ultrafast Speed
    Typical plan speeds 7pm-11pm:
    • 100 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. Not avail. on Fixed Wireless. Plan avail to HFC, FTTP and some FTTN/B/C connections only.
    As your connection type is FTTB, unfortunately Premium speed is not available.
    As your connection type is FTTN, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan. Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    You are not eligible for this plan due to the speed of your nbn connection.
    You are not eligible for this plan due to the speed of your nbn connection.
    You are not eligible for this plan due to the speed of your nbn connection.

    This plan’s maximum download speed is 100 Mbps. You won’t be able to achieve these speeds. Your nbn connection supports a maximum download speed of .

    This plan’s maximum upload speed is 17Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed.

    This plan’s maximum upload speed is 17 Mbps. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

What our customers say

"I couldn't be happier with the customer service and the service provided."

- Telstra Customer

"Previously have been very cautious about any internet provider. Have been promised high speeds by everyone, however, none have delivered - until Telstra."

- Telstra Customer

"I have never had a problem – always helpful with anything I’ve needed help with."

- Telstra Customer

More reasons to switch to Telstra

Better home Wi-Fi is just the start. Switch now and enjoy these great value inclusions.

2 months cyber security on us

Get online protection against known cyber threats like viruses, malware, identity theft and more with Device Protect. Up to 10 devices.

Two months on us redeemable once per account. Available to Telstra consumer post-paid mobile or internet customers. See more details.

Learn about Device Protect

3 months BINGE on us

Sit back and enjoy 3 months BINGE Standard on us when you switch to Telstra nbn. 

For customers new to BINGE. Switch and redeem by 30 June 2022.

Must sign up via Telstra. Roll onto BINGE Standard fees (currently $14.mth) after offer ends unless you change/cancel. Requires internet and compatible device. Data charges apply.

Explore BINGE offer

Frequently Asked Questions

Need help?

CrowdSupport

Questions about changing your nbn provider to Telstra? Ask the crowd.
Go to CrowdSupport

Support

Find the answers on our nbn and internet support pages.
Go to support

Contact us

Have a question you need answered? See our contact and help options.
Call us on 1800 220 033

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.
Find a store