How to change your existing plan

You can check which internet plan you’re currently on in My Telstra.

  1. Confirm your address

    If you haven't already, you may be asked to check your address so we can show you what plans are available for your connection type.
  2. Choose your new plan

    Select the plan that you want to change to and follow the prompts to complete your order. For guaranteed Wi-Fi in every room you can also add a Wi-Fi booster in the checkout, if you have an eligible nbn connection.

Choose your month-to-month plan

All plans include unlimited data and give you the flexibility to change your plan once a month.

Ready to change? Let's get started

Check which plans are available at your address.

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Great!

You can connect to the nbn network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address.

Please note: If the maximum speeds available at your address are lower than those included in a plan, you won’t be able to experience that plan’s typical or maximum speeds.

The maximum speeds at your address shown here and in your plan options are for the existing line only. If you need an additional service, we’ll let you know the maximum speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via Cable now

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via ADSL now

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to 5G Wireless Internet.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans. While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us.
Your address
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address
Address check not available
Sorry we are unable to check your address at the moment.

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Why we’re Australia’s most popular nbn provider

Australia's no. 1 broadband provider - trusted by more Australian homes

We’re committed to providing a reliable broadband connection. 

Personalise your plan

Create your perfect package with extras like Telstra TV, Xbox All Access and Foxtel Now. Just add your favourites in checkout.

One bill, no surprises

Add your entertainment options to your Telstra account and get it all on one bill. 

Be rewarded with Telstra Plus™

Earn points when you pay your bill to put towards devices, accessories and more. Plus, enjoy exciting membership benefits.

Change your broadband plan

Not nbn-ready? We've still got plans for you.

Even if your address isn't nbn-ready. You can still upgrade to a Telstra cable or ADSL plan with the data and speed you need.

Moving home

Book your move online for $0.

We'll move your broadband + home phone for $0. Standard moves only. Ends 28 February 2022.

Offer applies to Standard $89 move fee only.

Telstra Smart Wi-Fi Boosters

Want wall to wall wifi?

Add a Telstra Smart Wifi booster to your nbn plan and enjoy wifi in every room, guaranteed.

For Telstra nbn customers with Telstra Smart Modem 2.0.

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